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Our Terms, Your Rights on showlion

showlion operates under a clear legal framework so you always know where you stand — your account data, transaction records, and usage rights are governed by the terms…

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How showlion Governs Your Account

showlion Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement that covers how your personal data is collected, stored, and used. We collect only what is necessary — your name, contact details, and payment identifiers such as your UPI handle, Paytm number, or

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PhonePe-linked mobile — to process deposits, verify withdrawals, and maintain account security. Your data is never sold to third parties. We retain transaction logs for the period required under applicable law and delete or anonymise records once that retention window closes. Any changes to these terms
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are communicated to you via your registered email before they take effect. Access to our platform and the applicability of these terms depend on local law in your region; use is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Our Legal and Policy Team

If you have questions about our terms, want to exercise your data rights, or need to raise a formal dispute, our dedicated support team is reachable around the clock. We aim to respond to legal and policy queries within 24 hours, and escalated account disputes within 72 hours. Use the channel that suits you best — all routes lead to the same case-management system so nothing falls through the cracks.

Team online

Email Support

Send your legal query, data-access request, or account dispute to our policy inbox. We acknowledge every message within one business hour and aim to fully resolve policy matters within 24 hours.

Live Chat

Connect with our support team directly from your account dashboard. Live chat is available around the clock for account-level questions, including queries about how your UPI or Paytm data is processed.

Formal Dispute Form

For escalated matters — account closures, disputed transactions, or data-deletion requests — submit our structured dispute form so the right case manager picks it up and responds within 72 hours.

DATA AND SECURITY

How We Protect and Handle Your Data

Our data practices are built around minimal collection, strong encryption, and clear retention rules.

Data Collection Scope

We collect your name, email, mobile number, and payment identifiers — UPI handle, Paytm or PhonePe number — only for account verification and transaction processing. We do not collect data beyond what those purposes require.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time; disabling analytics cookies does not affect account functionality.

Account Security

All account data is encrypted in transit using TLS 1.3 and at rest using AES-256. Login sessions time out after 30 minutes of inactivity, and we notify you by email whenever a new device accesses your account.

Data Retention

Transaction records and identity documents are kept for the period mandated by applicable Indian law, then securely deleted or anonymised. You can request a copy of your stored data at any time by contacting our policy inbox.

Your Access Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request via email or the dispute form; we will verify your identity and respond within seven business days.

Third-Party Sharing

We share data with payment processors — UPI rails, Paytm, PhonePe — only as needed to complete your transactions. No data is sold, rented, or passed to advertisers. All processor agreements include data-protection clauses.

Answers to Common Legal Queries

These questions cover the legal terms and data practices that matter most to our account holders. If your question is not listed here, our policy team is one message away.

We collect your name, email address, mobile number, and payment identifiers such as your UPI handle or Paytm number. This data is used solely for identity verification, transaction processing, and account security — nothing beyond those purposes.

Yes. Email our policy inbox with your registered account details and a data-access request. We verify your identity first, then send a structured copy of your stored data within seven business days of verification.

Submit a deletion request via email or the formal dispute form in your account dashboard. We process requests within seven business days; some transaction records may be retained for the period required under applicable Indian law before deletion.

Only with payment processors — UPI rails, Paytm, PhonePe — as needed to complete transactions. We never sell or rent your data to advertisers or data brokers, and all processor agreements include binding data-protection obligations.

Transaction logs and identity documents are retained for the period mandated by applicable Indian law. Once that window closes, records are securely deleted or anonymised so they can no longer be linked to your account.

On account closure, we stop using your data for operational purposes immediately. Records subject to a legal retention obligation are archived securely and deleted once that obligation expires; all other data is removed within 30 days.

Use the formal dispute form in your account dashboard or email our policy inbox with your account ID and a description of the issue. A case manager will acknowledge your submission within one business hour and target resolution within 72 hours.

Our Terms, Your Rights on showlion

Reach Our Legal and Policy Team

Email Support

Live Chat

Formal Dispute Form

How We Protect and Handle Your Data

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Your Access Rights

Third-Party Sharing

Answers to Common Legal Queries

01 What personal data does showlion collect when I open an account?

02 Can I request a copy of all the data showlion holds about me?

03 How do I request deletion of my personal data?

04 Does showlion share my data with third parties?

05 How long does showlion keep my transaction records?

06 What happens to my data if I close my account?

07 How can I raise a formal dispute about my account or a transaction?

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