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How showlion Handles Your Personal Data

This page explains exactly what personal data we collect when you open an account with us, how we store it, who can access it, and how you can…

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showlion How showlion Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of what we hold, or need to ask for deletion, you can reach our privacy team through any of the channels below. We aim to respond to all data-related requests within five working days.

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Email Privacy Team

Send your data request or privacy concern directly to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your record and respond promptly.

Live Chat Support

Our account support chat is available around the clock. Start a chat session, let the agent know you have a privacy-related query, and they will escalate your request to the privacy team within the same day.

In-Account Help Centre

Log into your showlion account, navigate to the Help section, and raise a privacy ticket directly. This method automatically attaches your account details, which speeds up verification and reduces back-and-forth.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your data secure — encryption at rest, access controls on our internal systems, and session-level token management so that your account cannot be accessed from…

Encryption at Rest

All personal data stored on our servers — including your UPI handle, Paytm wallet reference and contact details — is encrypted using AES-256. Decryption keys are held separately and accessed only by authorised systems during active processing.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or withdraw cookie consent at any time through the cookie settings panel accessible from the footer of every page.

Data Retention Policy

Account data is retained for as long as your account is active. Once you request closure, identifiers not required by Indian financial regulations are deleted within 30 days. Payment transaction records are kept for the statutory period.

Who Sees Your Data

Access to your personal data inside our organisation is restricted to teams with a direct operational need — account verification, payment processing and compliance. No marketing teams receive your personal identifiers without your explicit consent.

Requesting Your Data

You have the right to request a copy of all personal data we hold about you. Submit your request via email or the in-account Help Centre. We will compile and send your data export within five working days of verifying your identity.

Policy Update Notification

When we update this privacy policy, we notify active account holders by email before the changes take effect. The updated policy date is always visible at the top of this page so you know exactly which version applies to your account.

Your Privacy Questions, Answered

The questions below cover the situations India account holders ask about most often — from what data we hold and how long we keep it, to how you can update or remove your information from our systems.

We collect your full name, email address, date of birth, and the payment identifier you register — such as your UPI handle, Paytm number or PhonePe-linked mobile. We also log your device type and session data for security purposes.

We do not sell your personal data. We share data only with payment processors — for example, UPI gateways, Paytm or PhonePe — strictly to complete your transaction, and with compliance bodies when required by Indian law.

Personal identifiers not governed by financial regulation are deleted within 30 days of account closure. Transaction records tied to UPI, Paytm or PhonePe payments are retained for the statutory period set by applicable Indian rules.

Yes. Submit a data access request through the in-account Help Centre or via email. Once we verify your identity, we will send a complete export of your stored data within five working days.

You can update most details directly inside your account settings. For changes to identity-verified fields such as your legal name, contact our support team via live chat or email and we will guide you through the process.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can view, adjust or withdraw your cookie preferences at any time through the cookie settings panel in the page footer.

This policy applies to account holders in regions where local law permits our services to operate. If you are in India, the policy governs your data in line with applicable Indian privacy and financial regulations.

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